Deloitte: In relation to social sustainability, one crucial challenge will be to ensure that access to the labour market for older workers is maintained and made easier. What measures has the Adecco Group taken to help achieve this?

Karin Reiter: At a global level at least, our efforts are still in the early stages, but we are trying to take a holistic approach to all aspects of this issue. As part of our global inclusion strategy, we are identifying and dismantling structural barri-ers at all stages of the talent journey, from posting vacancies via screening and matching to conditions of employment. A central plank of our approach is ongo-ing training for our recruiters in inclusive and non-discriminatory recruitment. And age is one of the characteristics we are addressing specifically.

At an individual country level, we are launching programmes tailored to local cir-cumstances and needs. Take Japan, for example: we are implementing Tokyo Career Trial 65, a programme commissioned by the Tokyo Job Foundation that supports motivated older people (65 and over) with temporary job placements, targeted training courses and coaching, and support for transition to permanent employment. We are also helping companies to build competences in dealing with senior talent and addressing skills shortages.

Programmes are being devised in other countries, too: Adecco UK, for example, has developed training to raise the awareness of employees and managers about cross-generational collaboration and help them effectively to work with and manage different age groups. Wherever possible and useful, we scale up similar approaches in other markets, always reflecting local conditions.

The Adecco Group also provides employers with practical resources to ensure that they recognise the value of older employees and make full use of the poten-tial they offer.

And the Adecco Group’s non-profit Foundation is developing innovative solutions to integrate underserved population groups into the labour market – including mature workers. Lessons learned are fed back to the Group wherever possi-ble.



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