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This new 39-page white paper provides guidance on the skills organizations should prioritize to ensure they have the talent needed to deliver on innovation, resilience, and growth priorities. As the first installment in a broader series, it focuses on human-centric skills—uniquely human capabilities such as collaboration, critical thinking, and emotional intelligence that enable effective interaction, problem-solving, and decision-making. While AI adoption continues to rise, these human skills remain essential for driving innovation and adaptability. The paper covers everything from the supply and demand of human-centric skills, with a breakdown by industry and geographic region, to tactics for developing, assessing, and credentialing these capabilities. One section beginning on page 30 includes seven case studies showing how organizations are embedding human-centric skills at scale. For example, Amazon Web Services (AWS) uses AI-powered simulations to help learners practice customer conversations and strengthen their problem-solving skills. PwC uses verified digital credentials to recognize behaviors like inclusive leadership. Udemy offers adaptive AI role plays that help learners rehearse difficult conversations and build confidence. Together, these examples show how organizations are scaling the development of human-centric skills in an AI-enabled world.



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