How AI is helping with productivity, efficiency and sustainability
17 October 2025
David Lincoln looks the growing role for AI in industrial test and measurement operations and the benefits it can bring.
Artificial intelligence (AI) is transforming industrial operations. And we have reached a moment in time when we are finally putting AI to work to deliver real value. AI is amplifying human potential and empowering industries to perform better.
AI is already being integrated into real-world applications across industries. From automating repetitive tasks to enabling smart decision-making, AI is not just a tool – it’s becoming a partner to this and the next generation workforce.
GenAI, in particular, is transforming industrial operations by providing real-time, data-driven insights for better decision-making. It is able to identify anomalies in data and assist in optimising workflows. This helps reduce downtime and automate complex tasks like design, documentation, and troubleshooting. It also improves the quality of maintenance and operations, helping reduce waste, optimise resource usage and embrace circular economy practices.
This shift is especially important for industries striving to be more productive, efficient, and sustainable. Thanks to AI, engineers are now able to focus more on problem-solving and high-value tasks, rather than getting bogged down by routine operations.
By leveraging AI, engineers can access the knowledge, skills, and resources they need to work smarter and faster. Field technicians can get quick access to maintenance and troubleshooting information. Operations managers who oversee the efficiency and reliability of systems can also benefit greatly.
AI in action
Earlier this year, my team introduced the first AI-powered solution designed to support maintenance and troubleshooting of industrial measurement devices. My Measurement Assistant+ simplifies maintenance and troubleshooting by providing instant access to device health information through Dynamic QR code scans, reducing the need for on-site visits. It’s a single access point for information retrieval, diagnostics and remote support.
For example, a maintenance manager using the platform can quickly assess device health, access manuals, error codes and spare part information, ensuring that operations continue without interruption. This is a prime example of how AI can simplify complex tasks, turning them into clear, actionable steps for engineers.
Estimates show that with rapid access to information and communication channels, My Measurement Assistant+ can help to resolve the majority of technical support issues in minutes, boosting first-time fix rates by up to 50%.
One of the most pressing challenges industries face today is a shortage of skilled workers. AI allows experienced employees to extend their expertise, while less experienced workers can quickly acquire essential operational knowledge, contributing to productivity and efficiency of operations. By augmenting the capabilities of the workforce, AI helps bridge the knowledge gap.
The key to success
Ultimately, the key to success in the digital future will lie in combining AI with technical expertise and human intelligence. As AI continues to transform industries, it’s crucial that engineers acquire the digital skills necessary to navigate this new landscape.
AI technologies have developed at pace and most recently there is excitement around Agentic AI systems which that are capable of autonomously thinking as well as acting and evolving to new situations.
It is clear that AI will play an increasingly vital role in shaping the future of industrial operations but, it does come with challenges which will need to be proactively addressed to ensure AI is used safely and ethically.
David Lincoln is Global Digital Lead for ABB’s Measurement & Analytics division.