AI restructuring workflows

Three years after the release of ChatGPT, its impact on the workplace is clear, with AI increasingly driving end-to-end redesign of business functions.

Organisations now use AI to sort legal contracts, detect financial discrepancies and reconfigure how healthcare tasks are managed.

The WEF highlights one example where a company uses AI to analyse months of tax data and regulatory texts, uncovering US$120m in savings and cutting a complex filing process from weeks to just three days. Another case study sees a firm reduce a 30-minute laboratory ordering procedure to mere seconds, freeing up 30,000 hours each year.

Nathan Jokel, SVP of Corporate Strategy and Alliances at Cisco, comments: “Across multiple industries, we already see gains as AI enables individual employees to complete tasks more quickly and accurately. However, the bulk of the opportunity is yet ahead of us.

“The greatest transformation will come as organisations redesign workflows from the ground up around AI and invest in advanced AI skills for their teams.”

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