FORT WORTH, Texas — American Airlines is making it easier for customers to
save a little time and money when they need to check luggage. The airline
recently rolled out a series of digital enhancements to make the process
easier and expand self-service luggage options.


“Any time we can make the travel experience streamlined and more convenient
before arriving at the airport is a win for our customers,” said Heather
Garboden, American’s Chief Customer Officer. “We continue to update our
digital channels to provide our customers with even more self-service
options.”

New digital features give customers more self-service bag options


In the past few weeks, American has updated
aa.com and its mobile app to
give customers more control over their trip, especially when it comes to their
bags.


  • No more waiting until check-in to prepay for your luggage. Customers can add
    up to three checked bags when booking their flight.



  • Customers who prepay for their bags online can now make confirmed same-day
    changes without needing an agent, creating a more consistent and transparent
    experience.



  • If a customer changes or cancels their trip (or buys an Instant Upgrade),
    eligible prepaid bags purchases are automatically refunded as a travel
    credit or returned to the original form of payment, providing customers with
    more flexibility.



  • Customers can now redeem their travel credits when purchasing standalone
    bags online, a major step toward more flexible checkout options and the
    future expansion of credits across additional ancillary products.



  • For those booked in American’s premium cabins, most customers can now add
    their checked bags on aa.com and the mobile app prior to departure.


Together, these updates make it easier for customers to plan, change and
manage their travel on their own terms — no calls, no lines, just a smoother
digital experience.


And when customers prepay for their checked bags, they can skip the lines and
scan their boarding pass at the kiosk to print Express Bag Tags. In the past
year, American has installed approximately 100 new bag kiosks at 16 airports.

Adjusting bag fees charged at the airport


American is adjusting bag fees for the second checked bag for travel booked on
or after Feb. 18. The new bag fee for domestic flights including Alaska,
Hawaii, Puerto Rico and the U.S. Virgin Islands, Canada and short-haul
international flights is $50 when purchased at the airport. Customers who
prepay for their second checked bag on aa.com or through the mobile app will
receive a $5 discount, paying the current fee of $45. There are no changes to
bag fees for the first checked bag.


Certain AAdvantage® members and credit cardmembers still receive
important benefits:


  • All AAdvantage® status members will continue to receive
    complimentary bags on American Airlines flights.



  • Most AAdvantage® credit cardmembers also get their first eligible
    checked bag free on domestic American Airlines itineraries.


Customers who purchase premium cabins on domestic and international flights
will continue to receive complimentary bags. American also offers
complimentary bags to active-duty U.S. military personnel on all American
flights.


About American Airlines Group (NASDAQ: AAL)
American
Airlines is a premium global airline connecting more of the U.S. to the world.
With roots tracing back to an air mail carrier in the Midwestern United States
in 1926, American now operates more than 6,000 daily flights to more than 350
destinations in more than 60 countries and serves more than 200 million
customers annually. Powered by a proud and talented team of 130,000 aviation
professionals, American’s team lives out the airline’s purpose of caring for
people on life’s journey every day.


The world’s largest airline proudly celebrates its centennial year in 2026,
reaching a milestone that reflects a century of innovation and the Forever
ForwardSM spirit that changed the industry and the world. American
introduced the first scheduled air cargo service, the first airport lounge and
the first airline loyalty program and continues to reinvent the customer
experience today. The airline is also a founding member of the
oneworld alliance, whose members serve more than 900
destinations around the globe.


Get the latest about American at
news.aa.com and
@AmericanAir.

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